Your first stop after receiving this message should be your email account.

Fortunately, and in most cases, Netflix is prepared to help you out.

Please try again or create a new account.’Īssuming you’re using the correct email to log in, this message clearly indicates that something is amiss with your account. When you attempt to log in, you’ll receive an error stating, ‘ Sorry, we can’t find an account with this email address. If someone hijacked your account and changed your login information (email and password), you’ll know pretty quickly. What if My Netflix Account Has Been Hacked and my Email Changed? Now, your account should be safe, as the hacker shouldn’t be able to log back in. This will automatically log out all your connected devices from Netflix. Optionally, you can check the box next to Require all devices to sign in again with a new password.On the next page, enter your current password in the first field and your new password in the other two.You’ll find it on the top-right of the Account page under Membership & Billing. Hover over your profile icon in the top-right corner and select Account from the dropdown menu.While this might seem like a nuisance, it’s better to be safe than sorry. That way, you will have to validate each login by clicking on a link you’ll receive in your e-mail. Enable two-step authentication for your Gmail address (if that’s the email client you use).Tap it, and you will be able to change your password.Go to App Settings and scroll down until you find your e-mail address in the Action section.Select More in the bottom-right corner of the screen.Log into your Netflix account using any device.Now that you made sure that you are the only person using the account, it’s time to change your password to ensure that the hacker doesn’t log back in.Ĭhanging your password from mobile devices: This will sign out your account from all devices, including those used by the hacker. Go back to Settings and select Sign out of all devices. If you see a login you were unaware of, there may be an intruder in your account.Check if there are any unknown logins from other countries or areas.Click on Recent device streaming activity to see a list of locations where your account is logged in.The hacker can delete the recent activity, so if you are still unsure about what happened, continue to the next step. Click Viewing activity to see all the activities on your account.Log into your Netflix account and select Account.Here is how you can make sure that suspicious activity took place on your Netflix account:

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